1. Overview
We strive to ensure complete satisfaction with our PDF conversion and editing services. If you are not satisfied, you may be eligible for a refund under the terms outlined below.
2. Eligibility for Refunds
A. Subscription Plans- Monthly Subscriptions: Refundable within 7 days of purchase.
- Annual Subscriptions: Refundable within 30 days of purchase (prorated after 7 days).
- Free Trials: No charge if canceled before trial ends.
- Single Conversions/Features: Non-refundable once processed (e.g., pay-per-conversion).
- Bulk Credits: Refundable if unused within 14 days.
- Partial use of a subscription (e.g., 10/30 days used).
- File conversion errors due to unsupported formats or corrupted uploads.
- Violations of our Terms of Service (e.g., abuse, fraud).
3. How to Request a Refund
To submit a refund request:
- Email: Send with:
- Transaction ID (from receipt).
- Reason for the request.
- Processing Time: 3–5 business days.
- Refund Method:
- Credits will return to your original payment method.
- Bank transfers may take 5–10 additional days.
4. Prorated Refunds (Annual Plans Only)
If you cancel an annual subscription after the initial refund period:
- You'll receive a prorated refund based on unused months.
- Example: If you cancel after 4 months, you're refunded for the remaining 8 months.
5. Chargebacks
- Disputing charges via your bank ("chargebacks") may result in account suspension.
- Contact us first to resolve issues—we're happy to help!
6. Exceptions & Special Cases
- Enterprise/Team Plans: Custom agreements may override this policy.
- Promotional Discounts: Refunds are based on the amount paid (not original pricing).
7. Policy Updates
We reserve the right to amend this policy. Material changes will be:
- Posted on this page with a new "Last Updated" date.
- Emailed to active subscribers 30 days in advance.